Privacy Policy

Last Updated: [10th Sept, 2026]

At Om Ratna India, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through https://omratnaindia.com/ (the “Website”).

By using our Website, creating an account, placing an order, subscribing to our communications, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit or use our Website, we may collect certain information that is necessary to provide our products and services to you.

Information you provide directly

Depending on how you use our Website, we may collect:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Payment and transaction-related information
Order details and purchase history
Information you provide when contacting customer support
Information provided when subscribing to our newsletter or promotional communications
Any other information you voluntarily provide to us

Important: Payment information may be processed securely by our third-party payment service providers. We generally do not need to store your complete debit card, credit card, UPI, or banking credentials on our own servers.

2. Information Collected Automatically

When you browse our Website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Date and time of your visit
Pages viewed
Referring website or source
Website interaction and usage information
Cookies and similar technologies

This information helps us understand how visitors use our Website and allows us to improve its functionality, security, and customer experience.

3. How We Use Your Information

We may use your personal information for purposes including:

Processing and fulfilling your orders
Delivering your purchases
Confirming and communicating about your orders
Providing customer support
Responding to your questions and enquiries
Processing payments and refunds
Managing returns, exchanges, and cancellations
Improving our products, Website, and services
Maintaining Website security and preventing fraud or misuse
Maintaining records required for business, accounting, tax, and legal purposes
Sending newsletters, offers, or promotional communications where you have permitted us to do so
Complying with applicable laws and legal obligations

We aim to collect and use personal information only for legitimate and relevant purposes connected with operating our business.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

Remember items placed in your shopping cart
Keep you signed in where applicable
Understand how visitors use our Website
Improve Website performance
Remember certain preferences
Provide relevant Website functionality
Analyze Website traffic and performance

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our Website, including shopping or checkout features.

5. Payment Information

When you make a purchase from Om Ratna India, your payment may be processed through a third-party payment gateway or payment service provider.

Depending on the payment method you choose, your payment provider may collect and process information necessary to complete the transaction.

We do not intend to store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment credentials on our own systems.

You should also review the privacy policy of the payment provider used for your transaction.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and provide services to you.

These may include:

Payment processors and payment gateways
Shipping and courier companies
Website hosting and technology providers
E-commerce and website service providers
Email/newsletter service providers
Analytics and security service providers
Customer-support service providers
Professional advisers where reasonably necessary
Government authorities or law-enforcement agencies where required by applicable law

We only seek to share information that is reasonably necessary for the relevant purpose.

7. Shipping and Delivery Information

To deliver your order, we may need to provide relevant information such as your:

Name
Phone number
Delivery address
Order details

to our delivery partners, courier companies, or logistics providers.

This information is shared only to the extent reasonably necessary to fulfill and deliver your order.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the Internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing and maintaining records of transactions
Providing customer service
Handling returns, refunds, and disputes
Meeting accounting, tax, legal, and regulatory requirements
Protecting our legal rights
Preventing fraud and misuse

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request information about personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information regarding how your personal information is being used
Raise a concern or complaint regarding the handling of your personal information

Where applicable, requests should be made using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

India’s DPDP framework specifically contemplates clear mechanisms for individuals to exercise rights and withdraw consent.

11. Marketing and Promotional Communications

If you choose to subscribe to our newsletter or promotional communications, we may use your email address or other permitted contact information to send you:

New product announcements
Special offers
Discounts
Crystal-related information
Collection launches
Updates about Om Ratna India

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications, such as order confirmations, shipping updates, or information necessary to complete your purchase.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social-media platforms, shipping services, or other external services.

If you click on a third-party link, you will leave our Website and become subject to that third party’s privacy practices.

Om Ratna India is not responsible for the privacy policies, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing your personal information to it.

13. Children’s Privacy

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Om Ratna India

Email: products369369@gmail.com
Website: https://omratnaindia.com/

Grievance / Privacy Contact: [Insert name/designation if applicable]
Contact Number: [Insert your actual business phone number]

We will make reasonable efforts to respond to privacy-related enquiries within the time required by applicable law.

16. Consent

By using our Website and providing your personal information, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek the appropriate consent before carrying out that processing.

Where consent is relied upon, you may withdraw your consent in accordance with applicable law and the mechanisms made available by us.

One important thing before you publish this

I would not publish the draft completely unchanged. There are a few details I need you to confirm because a Privacy Policy should accurately describe what your website actually does.

For example, your current website visibly has a newsletter subscription form, shopping cart, checkout, customer email, and phone contact, so those should be accurately reflected.

Also, India’s e-commerce rules require e-commerce entities to maintain a grievance-redressal mechanism and display relevant grievance-officer information; the government also states that e-commerce entities should acknowledge grievances within 48 hours and redress them within one month.