Faq

Frequently Asked Questions

1. Are your crystals 100% genuine and authentic?
Yes. We are committed to providing 100% genuine and authentic natural crystals. Each crystal is carefully selected for its natural appearance, quality, and beauty. We believe authenticity is essential when purchasing crystal products, which is why we take great care in sourcing and preparing every bracelet.

2. What size are the crystals used in your bracelets?
The crystal bead size varies depending on the bracelet. We offer crystals in different sizes such as 6 mm, 8 mm, 10 mm, and 12 mm. The exact bead size will be clearly mentioned in the product description of each bracelet, so you can choose the style and size that suits you best.

3. Are the crystals natural or artificially made?
Our bracelets are made using genuine crystals, rather than artificially manufactured crystal substitutes. Since natural crystals are formed by nature, slight variations in colour, patterns, inclusions, texture, and transparency are completely normal. These natural differences make each bracelet unique.

4. How do I choose the right crystal bracelet for myself?
You can choose a crystal based on the traditional astrological association, the qualities of the crystal, or the intention you have in mind—such as confidence, prosperity, protection, emotional harmony, grounding, or spiritual awareness. You can explore our Crystal Guide to learn more about the traditional associations and qualities of each crystal. You can also choose the right crystal, through your Mulank, using our crystal guide.

5. Will my crystal bracelet look exactly like the picture on the website?
Every bracelet is made with natural crystals, so no two bracelets will be exactly identical. The bracelet you receive will be very similar to the product shown, but natural variations in colour, patterns, inclusions, and texture may occur. These variations are a natural characteristic of genuine crystals.

6. How will I know the status of my order after placing it?
Once your order has been successfully placed, we will keep you updated throughout the delivery journey. You will receive updates through SMS on your registered mobile number and email on your registered email address, so you can stay informed about your order from confirmation until it reaches your doorstep.

7. How long will it take for my order to arrive?
Delivery time may vary depending on your location and the shipping method selected. Once your order is dispatched, you will receive the relevant shipping and tracking updates through SMS and email, allowing you to follow your order until delivery.

8. How should I care for my crystal bracelet?
Treat your crystal bracelet with care. Avoid exposing it unnecessarily to harsh chemicals, perfumes, cleaning products, and prolonged moisture. When you are not wearing it, store it in a clean, dry place away from other jewellery that could scratch the beads. Some crystals can be more sensitive to water or prolonged sunlight, so we recommend following the care guidance provided for your specific crystal.

9. Do crystals really have healing or special powers?
Crystals have been used for centuries in various spiritual, cultural, astrological, and traditional practices. Different crystals are traditionally believed to support qualities such as calmness, confidence, protection, abundance, grounding, and emotional balance. These beliefs are not scientifically proven medical treatments, and crystal bracelets should not be considered a substitute for professional medical or psychological care. We present these qualities as traditional beliefs and spiritual guidance.